FAQ's | Designs By SNK | Columbia, Missouri
Frequently Asked Questions
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Are SVG Digital Files For Commercial use?
(A) Yes all our digital SVG files come with commercial licensing. HOWEVER, you can NOT sell or alter files for resell of the SVG file, you can NOT gift, give away or freely publish our SVG digital files. For a full Copy Right click HERE
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Are RETURNS & REFUNDS Allowed?
(A) We want our customers to be happy, and we will attempt to make it right, but due to the nature of our products being handmade to order, and our SVG being emailed to you immediately when you order, we can not offer returns or refunds. Check our Policies here for Returns & Refunds.
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Shipping seems kind of high how come?
(A) Our store uses shipping calculated at time of purchase, what you are paying is based on packaging, weight, and distance traveled. We can not control what USPS or UPS charges but when you check out, I do sometimes upgrade shipping to UPS if you are being charged enough, since it seems like it ships more efficiently and faster. This is at our discretion.
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Can I choose an item to be personalized?
(A) Many of our products do offer custom personalization. If it doesn't list it and you want it, you can contact me and I can take special requests, but I need to make that decision with you. It might depend on size, and what you want done. Many instances this is fully possible and may cost a bit more for set up, but we would determine that before purchase.
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What is your process?
(A) 1. Digital- Gets sent immediately to the email provided at checkout. Creating an account allows you to log into our website and manage digital downloads online. 2. Blanks and Customs- After the order comes in, we print your order and grab supplies. Within 24 hours we begin making every piece of your order and will package it to ship. We cut, paint, stain or package all components. We wrap blanks and finished products to ensure the items come as ordered. Remember all custom is made to order and we try to make them identical they can vary a little due to them being handmade. We then print shipping labels and schedule pick up by the carrier. Your package is now on its way to you. You should get an email confirmation of this process and include shipping tracking information as it is generated and scanned. We allow 7-10 business days. Many orders ship within 3-5 days. *Don't forget to leave us a review on your products. Thank You. See our policies for details.
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Where can I buy personalized laser engraved gifts?
(A) Throughout our website depending on what category, or simply type personalized into the home page search bar.
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Do you offer bulk corporate gifts?
(A) If you are order more that 100 gifts to be custom engraved with a single logo then yes, contact us to get your bulk code, however if they are all engraved with a different name or branding than we can not offer bulk discount due to the set up of each individual engrave.
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How long do custom orders take?
(A) Depends on the size of the order, if the item is in inventory, and the time of year. Q4 is the busiest time of the year so if ordering during this time (Sept-Dec) then expect orders to take a little longer to process. For most cases a single personalized gift might take a 3-5 days to ship. If ordering 100 items it may take a little longer 7-14 days to ship. If there is a peek in any time of year and we can not meet deadlines we do let you know within 24 hours.
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Do we ship nationwide?
(A) We currently ship to lower 48 states in the USA (excluding Hawaii and Alaska) Digital files do not ship they are delivered digitally and therefor those items are shipped nationwide and Canada. (We reserve the right to change this at any time)
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I teach Classes or have a brick and mortar business and would love to order supplies in bulk, is there a minimum order to qualify for any discounts?
(A) Our blanks are great for teaching classes, or if you are a small business looking to add new products to sell at events. Blanks arrive in raw natural wood and are perfect for your finishing creativity. I offer 10% discount on larger orders of 25 or more blanks. 1. You must create an account first and 2. Contact me to assign you a discount code, then 3. Allow 24hours to receive your code to use in your check out. *Codes are specific to accounts and can not be shared. They will not work.
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Shipping and Payments
(A) We ship in the US only (except HI and AK) and will be expanding soon. WE DO NOT ACCEPT- Paypal or cashap. We accept USD only. Payment methods are listed at the bottom of our website. Your security & privacy is important to us. We only use trusted forms of payment. If your payment isn't listed please email us at designsbysnk4@gmail.com to discuss other options. This is a safe shopping platform.
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Why create an account?
(A) Creating an account is a fail safe we use incase we need to contact you during the order process. It ensures account safety, and since your shipping address and small details are kept here it make check out quick and easy.
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Why sign up for emails?
(A) We know that privacy is very important to most of us. Emails are personal and we don't over load you with emails. We also, do not sell your details with anyone. If you like sales, coupons, discounts and product updates then you will want to sign up for our email list. We use this as a reward our VIP customers that take the time to create accounts and opt into emails.
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How can I save money on buying gifts and supplies?
(A) At this time our VIP customer receive these perks only. Creating an account and opting in for email marketing ensures you get the best deals and sales we offer.
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Do you offer fundraisers?
(A) We work with vendors who use our services. We give them priority. Contact us HERE to inquire and please include your last order number for consideration. We would love to give everyone fundraising efforts however, it is just not possible. Please allow us to review your case, and within 3-5 business days we will respond. We love supporting our local community.
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Do you offer wholesale on boutique quality items? Can they be customized?
(A) We require a State valid sales tax certificate for tax exemptions. If the certificate is on file we offer a Wholesale discount valid for your shop purchases. Keep in mind that custom personalization can take a bit longer but we are happy to do it. We ask you contact us HERE and reference you are filing a wholesale acct, if you already know the items you are interested in please include this. A member of our sales team will reach out to you to help you with customization and set up your account discount code. Your code is specific to your order. We don't set large minimum orders smallest is 12 of the same product. Shipping is always on top of the quotes based on your shipping address. These are done through UPS only. No PO Box will be accepted
You can view all of our policies in the footer of the website.
Refund Policy | Privacy Policy | Shipping Policy
If you have other questions not addressed here, feel free to reach out to us HERE